WANT TO FILE A CONSUMER CASE?
Consumer Complaint in India
A consumer complaint in India refers to the formal expression of dissatisfaction raised by an individual or a group of consumers about a product or service they have purchased or availed. The Consumer Protection Act 2019 governs consumer complaints and aims to safeguard the interests and rights of consumers across the country. Understanding the process of filing a consumer complaint and seeking redressal is essential for all consumers to assert their rights effectively.
What is a Consumer Complaint?
A consumer complaint arises when a consumer encounters issues or problems with a product or service that they have acquired from a seller, service provider, or manufacturer. These complaints can vary widely, ranging from defective products, misleading advertisements, to subpar services. Consumer complaints are typically made when consumers believe that their rights, as guaranteed by the Consumer Protection Act, have been violated.
Categories of Consumer Compliants
The Consumer Protection Act 2019 provides the following key rights to consumers in India:
Right to Safety: Consumers have the right to be protected against goods and services that are hazardous to life and property.
Right to Information: Consumers have the right to receive complete information about the features, ingredients, price, and other relevant details of the product or service they are purchasing.
Right to Choice: Consumers have the right to access a variety of products and services at competitive prices and make an informed choice based on their preferences.
Right to Redressal: Consumers have the right to seek redressal for any deficiency in goods or services. They can file complaints and expect timely resolution and compensation, if applicable.
Right to Education: Consumers have the right to be educated about their rights and responsibilities to make informed decisions.
Right to Representation: Consumers have the right to form and participate in consumer forums, associations, and groups to represent their interests.
WHAT ARE THE ELIGIBLE CRITERIA TO FILE A CONSUMER CASE ?
- The case needs to fall under purview of the consumer protection act and not under any civil, criminal or labour laws
- The prayer portion of the compliant should contain refunds / claims amount
- If the consideration refunds / claims amount exceed Rupees 50 Lakhs then it is not eligible for online filing in the district consumer forum.