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Consumer Complaint in India

A consumer complaint in India refers to the formal expression of dissatisfaction raised by an individual or a group of consumers about a product or service they have purchased or availed. The Consumer Protection Act 2019 governs consumer complaints and aims to safeguard the interests and rights of consumers across the country. Understanding the process of filing a consumer complaint and seeking redressal is essential for all consumers to assert their rights effectively.

What is a Consumer Complaint?

A consumer complaint arises when a consumer encounters issues or problems with a product or service that they have acquired from a seller, service provider, or manufacturer. These complaints can vary widely, ranging from defective products, misleading advertisements, to subpar services. Consumer complaints are typically made when consumers believe that their rights, as guaranteed by the Consumer Protection Act, have been violated.

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Categories of Consumer Compliants